Disciple Hat-Richardson 847 Realtree Edge

Refund Policy

At TNT Printing, we strive to ensure that every customer is satisfied with their purchase. If you are not entirely happy with your order, we offer a straightforward refund policy to make the return process as smooth as possible. Please review the following guidelines to understand our refund policy:

1. Eligibility:

• To be eligible for a refund, the item must be returned within 10 days of the delivery date.
• The item must be unused, in its original packaging, and in the same condition as when you received it.

2. Refund Process:

• To initiate a refund, please contact our customer support team within the 10-day return window. You can reach us via email, phone, or live chat.
• Our customer support team will provide you with instructions on how to return the item, including any required documentation or authorization numbers.
• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

3. Non-Refundable Items:

• Certain items are exempt from being returned or refunded, including:
  • Gift cards
  • Downloadable software products
  • Customized or personalized items
  • Closeout items / Clearance items

4. Shipping Costs:

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Late or Missing Refunds:

• If you haven't received your refund within the specified timeframe, please check your bank account or contact your payment provider.
• If you still have not received your refund after following these steps, please contact us, and we will investigate the issue promptly.

6. Exchanges:

• If you would like to exchange an item for a different size, color, or model, please contact our customer support team to arrange the exchange.
• We will process the exchange once we receive the returned item and verify its eligibility.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the circumstances.

8. Contact Us:

• If you have any questions or concerns about our refund policy, please contact us at [contact email]. Our customer support team is here to assist you and ensure that your shopping experience with TNT Printing is a positive one.