Refund Policy
At TNT Printing, we strive to ensure that every customer is satisfied with their purchase. If you are not entirely happy with your order, we offer a straightforward refund policy to make the return process as smooth as possible. Please review the following guidelines to understand our refund policy:
1. Eligibility:
- To be eligible for a refund, the item must be returned within 10 days of the delivery date.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
2. Refund Process:
- To initiate a refund, please contact our customer support team within the 10-day return window. You can reach us via email, phone, or live chat.
- Our customer support team will provide you with instructions on how to return the item, including any required documentation or authorization numbers.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.
3. Non-Refundable Items:
- Certain items are exempt from being returned or refunded, including:
- Gift cards
- Downloadable software products
- Customized or personalized items
- Closeout items / Clearance items
4. Shipping Costs:
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Late or Missing Refunds:
- If you haven't received your refund within the specified timeframe, please check your bank account or contact your payment provider.
- If you still have not received your refund after following these steps, please contact us, and we will investigate the issue promptly.
6. Exchanges:
- If you would like to exchange an item for a different size, color, or model, please contact our customer support team to arrange the exchange.
- We will process the exchange once we receive the returned item and verify its eligibility.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the circumstances.
8. Contact Us:
- If you have any questions or concerns about our refund policy, please contact us at [contact email]. Our customer support team is here to assist you and ensure that your shopping experience with TNT Printing is a positive one.
